Adobe Acrobat Help

Wednesday, January 23, 2008

Adobe Acrobat 8.1.1 Standard No pdf printer driver is installed

Adobe Acrobat 8.1.1 Standard
Windows Vista (was upgraded from XP)
Office 2007

No pdf printer driver is installed. When I print from an Office 2007 saving as adobe pdf I get the following error message:

“PDFMaker cannot locate the Adobe PDF Printer’s printer driver. Please re-install Adobe Acrobat 8.0.”



The printer driver is in fact NOT installed. I look at the system printers and there is no PDF printer driver.
I have re-installed several times. I called support and they won’t help me because I purchased a volume license and it will cost me $40 to get support.

I have searched user groups and Adobe knowledge bases to no avail.

I have tried to install the driver myself with the .inf files located in the dir “C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Xtras\AdobePDF” there are the following .inf files. None of them will install when I try to add a printer and select have disk and select any of them.
AdobePDF.inf AdobePDFCT.inf AdobePDFK.inf
AdobePDFCS.inf AdobePDFJ.inf
I get the following error:

"Printer driver was not installed. Unable to find a core driver package that is required by the printer driver package."



The msi installer has created two printer ports “Documents/*.pdf (Adobe PDF port)”, and “Desktop/*.pdf (Adobe PDF port)

I have tried Uninstalled and reinstalled several times. I have also tried repair several times

Can anyone help please???

Thanks

System report
Available Physical Memory: 924492 KB
Installed Acrobat: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:08 PM
Locale: English (United States)
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.0.6000
Total Physical Memory: 2095936 KB
Total Virtual Memory: 2097024 KB
Windows Directory: C:\Windows
Installed plugins
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\ADBC.api
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:09:30 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Accessibility.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\AcroForm.api
Version: 8.1.1.2007101000
Creation Date: 2008/01/22
Creation Time: 5:08:16 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Annots.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:19 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Checkers.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:19 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\DVA.api
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:10:52 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\DigSig.api
Version: 8.1.1.2007101000
Creation Date: 2008/01/22
Creation Time: 5:08:15 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\DistillerPI.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:15 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\EWH32.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:19 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Editor.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:20 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Escript.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:28 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\HLS.api
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:10:22 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\HTML2PDF.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:19 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\IA32.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:19 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageConversion.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:15 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageViewer.API
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:10:36 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\MakeAccessible.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:18 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Multimedia.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:14 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\PDDom.api
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:19:38 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\PPKLite.api
Version: 8.1.0.0
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\PaperCapture.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:12 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\ReadOutLoud.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:20 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsRTF.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsXML.api
Version: 8.0.0.2006102300
Creation Date: 2006/10/23
Creation Time: 12:20:30 AM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Scan.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:20 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:21 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search5.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:21 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\SendMail.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Spelling.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:13 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\TablePicker.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:13 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\TouchUp.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Updater.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\Webpdf.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:25 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\XPS2PDF.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:11 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\eBook.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:20 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\reflow.api
Version: 8.1.0.2007051100
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\plug_ins\weblink.api
Version: 8.1.1.2007101000
Creation Date: 2008/01/22
Creation Time: 5:08:17 PM